Spotlight on Staff: Samantha – Lifestyle and Wellness Coordinator

People come first for The Henley’s Lifestyle and Wellness / events whiz.

Samantha Hearn loves nothing more than engaging with people and helping them.

That’s why she is rapt with her job as Lifestyle & Wellness Coordinator at The Henley On Broadwater. On any given day, Samantha can be seen counselling residents, organising social events and getting people involved in fun and fitness activities around the resort.

“I just love this role,” Samantha says.

At the Henley for just over a year, she formerly worked for eight years at respected aged care provider PresCare, starting as a community care worker looking after residents and progressing into administrative jobs covering the gamut from payroll and rostering duties to client relations and systems administration tasks. With every switch, however, the busy mother-of-two found that she was travelling more and more to regional cities – and spending less time with people. In short, she missed the residents.

So when the chance came to join the team at The Henley, Samantha jumped at it.

Among other tasks, she organises and participates in an extensive calendar of social events that have been a hit
with residents.

“At The Henley, I can do what I love doing and be surrounded by amazing people,” she says. “When you work in the corporate side of things you can lose that special touch.”

Armed with a Certificate III and IV in Community Care and a Diploma in Frontline Management, Samantha also enjoys working with The Henley’s Managing Director Patrick Smith and Sales and Marketing Manager Kris Ivey, praising them for their support and generosity.

“This flows down to everyone else because they are so giving and so customer-focused, which has always been a big thing for me.”

Wearing many hats, Samantha sees it as her role to ensure that residents have a diverse range of activities in which to take part, from fitness groups, art classes, lunches and day trips through to barbecues, tai chi and information sessions. She also has a
steady stream of residents coming into her office for a chat, advice or a shoulder to cry on.

“One resident made the comment that my office is like a counselling office and there is always someone in my chair. But I love it. I would rather take my laptop home and finish my work at night rather than turn residents away when they want to have a chat.”

For Samantha, her job at The Henley is akin to working with friends.

“I feel like it’s one big family here and often on weekends I’ll think about the residents and what they are doing. It’s not just a workplace for me.”